Refund policy
We are committed to providing you with the best service and experience at HAWWAA Studios!
If a product comes damaged or broken, you may be eligible for a replacement product. If you are unsatisfied with your purchase, a refund may be possible depending on the product type. COVID-19 may affect which items are eligible for returns. Products that are not eligible for returns or refunds include:
+ Stickers
+ Archived/Sale products
+ Custom-made products
+ All body care items
+ Earrings
+ Hair accessories
+ Hats
Our return policy is active for 3 days starting at the time of order delivery.
If your order is lost during the delivery process, a claim will be filed with the appropriate postal service. Please contact us at hellohawwaa@gmail.com if you run into any issues with shipping, and we will support you in filing a claim.
Products that are lost in transit and will be fully replaced or refunded upon the Postal Service confirmation of lost packages include:
+ Stickers
+ All body care items
+ Earrings
+ Hair accessories
+ Hats
Products misplaced in the delivery process are not eligible for a free replacement, but may be eligible for a partial refund include:
+ One-of-a-Kind garments
+ Handbags
+ Necklaces